Online Payment & Refund Policy

This Online Refund and Payment Policy governs the payments that are made on our website to obtain consultations, procedures and other related health services.

If you pay online, you accept the conditions set out within this document.

• Payments can be processed using a secured payment gateways, which are integrated on our website.
• Accepted options include credit cards debit card, UPI and net banking.
• All payments are subjected to confirmation by our team of accountants.
• The receipt for payment is sent via an email or via SMS.

• Online payment confirmations confirm your appointment.
• The appointment time is contingent on availability of the doctor.
• Patients should arrive at least 15 minutes prior to the their scheduled time.
• Failure to show up without prior notice could cause the forfeiture of the payment.

• Refunds will only be considered for cancellations within the permissible timeframe.
• Refunds cannot be refunded after the consultation or procedure is completed.
• If there is a cancellation at the hospital or by the doctor Full refunds will be made.
• The cost of a payment gateway is not refundable.

• The appointment must be cancelled at least 24 hours prior to the appointment can be refunded.
• If you cancel within 24 hours, you could be charged for cancellation.
• No-shows are not refundable.

• Refunds approved by the bank are processed within 5 to 10 business days.
• It will then be transferred to the payment method used originally.
• The processing time varies based on the bank or payment policy of the provider.